Last updated: 19 October 2026
These terms cover the use of kittysocks.com and purchases from KittySocks when ordering is available. Read them together with our privacy policy, shipping information and returns and refunds policy. Questions can be sent to help@kittysocks.com.
Using the store
Use the site lawfully and provide accurate information. You must have the legal capacity to place an order or permission from an appropriate parent or guardian. Do not misuse forms, attempt unauthorized access, upload harmful files or interfere with other customers’ use of the store.
The store currently allows browsing and personalization but has not opened checkout. An item in your bag or a photo upload alone is not a completed order.
Products and personalization
Product images show the design and example pet portraits. Your supplied photo is prepared for the design you choose; printing, fabric and screen settings can cause reasonable differences in colour and appearance. Product details and measurements are shown on the relevant page.
Check your design, colour, style, quantity, uploaded photo, optional name and delivery details before ordering. A bag preview shows your selected upload; it is not an instant proof of the finished printed product. We may need a clearer photo or clarification before completing preparation.
Your photos and other content
You keep your rights in the photos you supply. You confirm that you have permission to use them and allow us and the service providers involved in preparation and fulfilment to use them only as needed to provide the requested product and support.
This permission does not authorize public advertising use. Do not submit content that infringes another person’s rights or contains unlawful material. We may decline a requested design that cannot lawfully or safely be produced.
Prices, payments and orders
The currency and product price are displayed on the store. When checkout is available, applicable shipping charges and taxes will be shown before payment. Review the complete total before submitting an order.
If an item, price or order detail contains an obvious error, we will contact you to explain the issue and available options rather than silently substitute a materially different product or charge. If an order cannot be fulfilled, any payment taken for the unfulfilled order will be refunded as applicable.
Preparation and delivery
We aim to complete design preparation within 24 hours of receiving an order with a suitable photo and complete details. Design and production together normally take 1–3 business days before dispatch. Standard shipping is estimated at 7–12 business days after dispatch; express shipping is estimated at 4–7 business days. Standard shipping costs $4.95 and is free on orders of $50 or more; express shipping costs $33.95 (USD). Available services and charges will be shown before payment. See shipping and delivery for the current information.
Changes, returns and faults
Contact us promptly if you need to change or cancel an order. Production progress may limit what can be changed. Personalized products are not accepted for non-quality returns or exchanges unless applicable law requires otherwise.
For quality, printing or production errors caused by us, contact us within 30 days of receipt with your order number and photographs. We cover costs associated with confirmed faults caused by us, including return costs if a return is required. Our returns and refunds policy explains the process. Your statutory rights remain unaffected.
Accounts and security
Keep sign-in details confidential and notify us if you suspect unauthorized use. Customer photo access is restricted and photos are subject to the retention period described in the privacy policy. An expired photo must be replaced before a personalized item can proceed to checkout.
Website content and external services
KittySocks site content, branding and original designs may not be copied or commercially reused without permission or another lawful basis. Linked websites and external payment or delivery services have their own terms. We aim to keep information accurate and the website available, but maintenance or technical problems can interrupt access.
Consumer rights and resolving problems
Nothing in these terms excludes or limits rights or liabilities that cannot lawfully be excluded, including mandatory consumer protections. Contact us first if there is a problem so we can investigate and seek a fair resolution. These terms do not remove any right to use an applicable consumer-protection or dispute-resolution process.
Changes to these terms
We may update these terms as the store develops. The date above identifies the latest version. Changes will not retrospectively remove rights attached to an existing purchase. Material changes will be communicated where required.