Order Processing:
It may take 6-12 hours to process your order. Once your order has been processed, you will receive an email confirming that your order has been shipped.
Shipping Fees and Timing:
- Free standard shipping in the United States.
- We strive to deliver your order within 7-12 business days in the United States and within 15 business days in Europe.
- To track your order, please visit your KittySocks account or check the shipping confirmation email.
Return Policy:
- 100% Money-Back Guarantee: Our return policy is 7 days. Purchases made online can be returned online or in stores for free.
- Register a Return Online: Contact client service or register your returns online by logging into your KittySocks account.
- Items Purchased with PayPal: Can be returned online or exchanged at a self-supporting store.
Preparing the Return Package:
- Put the item in the original package along with the original receipt.
- Delivery of Packages to UPS: Drop off your packages at the UPS store or collection point.